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What does Kova actually do?
Kova answers your customers on every channel. It resolves routine requests like bookings and order updates on its own, and hands everything else to your team with the full conversation attached.
How is Kova different from a chatbot?
Chatbots follow scripts. Kova understands plain language, takes real actions in your tools, and knows when to hand off to a person.
Will customers know they’re talking to AI?
Yes, if you want them to. You choose how Kova introduces itself, and customers can ask for a person at any time.
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