Blog
Ideas for teams that never miss a customer
Playbooks, product news, and stories from businesses running on Kova.
Playbooks
The five questions every front desk answers 100 times a week
Hours, pricing, availability, directions, and “can I move my appointment?” Here’s how to take them off your team’s plate.
Jordan Ellis
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5 min read
Product
Introducing Kova Voice: every call answered in 30+ languages
Kova now picks up the phone with natural voice, books and reschedules, and hands off to your team with a summary.
Priya Shah
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4 min read
Playbooks
AI that hands off well: designing the human escalation
The best AI agents know when to stop. Here’s how we think about handoffs, and how to tune them for your team.
Marcus Reed
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7 min read
Company
Kova raises $28M to bring AI customer operations to every small business
Our Series A will fund new channels, more languages, and a bigger onboarding team.
Elena Park
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3 min read
Playbooks
After-hours is your busiest shift. Are you staffed for it?
Most service businesses get a third of their inquiries after closing. Here’s what that costs, and what to do about it.
Maya Chen
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5 min read
Product
A field guide to choosing an AI agent for your business
Twelve questions to ask before you let any AI talk to your customers.
Priya Shah
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8 min read
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