Brightside Dental runs three practices and one shared phone line. Before Kova, roughly one in five calls went to voicemail, most of them after 5 PM, when patients finally had time to book.

The problem with “we’ll call you back”

Patients who reach voicemail rarely leave a message. They call the next practice on the list. For Brightside, that meant lost new-patient bookings every week and a front desk that spent mornings returning calls instead of greeting people.

What changed

Kova now answers every call, checks real availability across all three locations, and books straight into the practice calendar. Insurance questions get answered from the practice’s own policies. Anything clinical goes to a person, with a summary attached.

• 0 missed after-hours calls since launch

• 38% more new-patient bookings

• About two hours back for the front desk every day

The setup took four days

A Kova specialist imported the practice FAQ, connected the phone line and calendar, and walked the team through handoffs. The office manager reviewed the first 50 answers before going live.