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Playbooks
The five questions every front desk answers 100 times a week
Hours, pricing, availability, directions, and “can I move my appointment?” Here’s how to take them off your team’s plate.
Jordan Ellis
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5 min read

Look at a week of calls and messages at almost any service business and the same five questions show up again and again. They’re easy to answer, but they interrupt everything else.
1. Are you open?
Hours change on holidays, and customers rarely check the website first. An AI agent that knows your schedule answers instantly, every time.
2. How much does it cost?
Give your agent your real price list and the rules around it. It can quote, explain what’s included, and hand off anything custom.
3. Do you have availability?
This is the one that turns into revenue. Connect your calendar so the answer is a booked slot, not a promise to call back.
The rest of the list
Directions and rescheduling round out the top five. Together they make up more than half of all inbound requests for most teams we work with.

Customer stories
How a three-location dental group stopped sending patients to voicemail
Brightside Dental answered every after-hours call in its first week on Kova. Here’s how they set it up.
Maya Chen
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6 min read

Playbooks
The five questions every front desk answers 100 times a week
Hours, pricing, availability, directions, and “can I move my appointment?” Here’s how to take them off your team’s plate.
Jordan Ellis
·
·
5 min read

Product
Introducing Kova Voice: every call answered in 30+ languages
Kova now picks up the phone with natural voice, books and reschedules, and hands off to your team with a summary.
Priya Shah
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4 min read
See Kova answer your customers this week
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