All articles
Playbooks
After-hours is your busiest shift. Are you staffed for it?
Most service businesses get a third of their inquiries after closing. Here’s what that costs, and what to do about it.
Maya Chen
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5 min read
Your customers have jobs too. They call during lunch, after work, and on weekends, exactly when your front desk is closed.
Measure it first
Check your call logs and inbox timestamps for a typical week. Count how many requests arrive outside business hours and how many get a reply the same day.
Then cover it
An AI agent that can actually book, quote, and take deposits turns those after-hours inquiries into revenue instead of voicemails.
Customer stories
How a three-location dental group stopped sending patients to voicemail
Brightside Dental answered every after-hours call in its first week on Kova. Here’s how they set it up.
Maya Chen
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6 min read
Playbooks
The five questions every front desk answers 100 times a week
Hours, pricing, availability, directions, and “can I move my appointment?” Here’s how to take them off your team’s plate.
Jordan Ellis
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5 min read
Product
Introducing Kova Voice: every call answered in 30+ languages
Kova now picks up the phone with natural voice, books and reschedules, and hands off to your team with a summary.
Priya Shah
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4 min read
See Kova answer your customers this week
Pick a time and we’ll build a demo on your own help docs and real questions.
Work email
30 minutes, with a specialist
Built on your own help docs
No commitment
Demo with Maya
30 min · Google Meet
Tue
14
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15
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17
10:00 AM
11:30 AM
2:00 PM
4:30 PM
